Support

Help and guidance for FireLog Assistant

Need help? Contact us at

support@firelogassistant.com

How to Log In

FireLog is invite-only. Sign in with the email address and password supplied for your organisation. If you cannot sign in, contact your FireLog administrator.

How to Start a Walkaround

Select your business from the top-left selector, then tap "Start Walkaround" from the sidebar. Choose a route and follow the checkpoint sequence. Mark each checkpoint as Pass, Fail, or N/A.

How to Scan QR Codes

Go to the Check Asset page and tap "Scan QR Code". Point your camera at the QR code on the asset/checkpoint. Allow camera permissions when prompted. The checkpoint details will load automatically.

How to Add Assets

Go to Asset Management from the sidebar. Tap "Add Asset" and fill in the details — asset type, name, location, and any relevant dates. Assets can be linked to compliance checklists.

How to Generate Reports

Go to Reports Center from the sidebar. Choose a report type (Walkaround Report, Compliance Matrix, etc.), select your business, and tap Generate. Reports can be exported as PDF or CSV.

Camera Permission Help

If camera access is blocked on iPhone, open Settings → FireLog Assistant → Camera and enable access. Then return to FireLog and try the scan again.

Password Reset

Go to the login page and tap "Forgot password?". Enter your email address and we'll send you a reset link. Check your spam folder if you don't see it within a few minutes.

Account Deletion / Data Request

To request account deletion, log in, open My Account, and choose "Request Account Deletion". Your FireLog business access is revoked immediately and the deletion request is then processed, normally within 30 days. Some compliance and audit records may need to be retained where legally required.

Compliance Disclaimer

FireLog Assistant supports fire safety record keeping, routine checks and evidence management. It does not replace a competent fire risk assessment, statutory inspection or professional fire safety advice. The Responsible Person remains legally responsible for fire safety compliance.