Request deletion of your data
You can ask HHnextGen Ltd to delete your FireLog Assistant account and applicable personal data. This page is public: you do not need the app installed, an active account or a sign-in to make a request.
How to submit a deletion request
- Email info@HHnextGen.co.uk with the subject FireLog Assistant – data deletion request.
- Include the email address associated with your FireLog account and, if applicable, the name of your business or organisation. Describe whether you want your account deleted, particular personal data deleted, or both.
- We may ask for information needed to verify that the request is authorised. Please do not email passwords, payment details or sensitive identification documents unless we specifically request them through an appropriate secure process.
Deletion request contact
info@HHnextGen.co.uk
If you can still sign in, you may also open My Account → Request Account Deletion. That in-app request revokes your business access and starts a tracked deletion request.
What data can be deleted?
Depending on your request, verified identity, and applicable responsibilities, eligible data may include account details such as your name, email address, role and sign-in association; optional user profile information; and other personal data for which continued retention is not necessary.
Where records belong to an employer or other organisation, we may need to involve the relevant organisation to determine which information can lawfully be deleted.
What information might be retained?
Some fire safety inspections, incident and corrective action records, supporting photographs, audit histories, security records and evidence of compliance may need to be retained for a legitimate legal, regulatory or security reason even after an account is closed. FireLog's privacy policy states that certain inspection and audit records may be retained for up to seven years. Retention is not automatic for every record: we review what is necessary and explain the outcome of your request.
Data that is not required to be retained will be deleted or anonymised as appropriate. Revoking an account's access is not the same as deleting its personal data.
Response and further information
We normally respond to verified deletion requests within 30 days. We will tell you what action has been taken, what cannot be deleted and why, including any relevant retention period. If additional time is legally permitted and needed, we will explain this.